Madam,

At Wales and West Utilities we’re upgrading all old metal gas pipes to new plastic ones and we know our work can, at times, be disruptive. So I would like to thank your readers for their support last year and their continued patience and understanding this year as we do our essential work.

Every year we upgrade 400km of gas pipe in the road and 80,000 individual service pipes that supply homes and businesses.

We’re investing £2m every week. This programme will continue to 2032, and is essential to keep the gas flowing to heat homes and power businesses and keep local families safe and warm for generations to come.

Yours etc,

Rob Long, gas pipe upgrade programme director, Wales and West Utilities.

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