AN UNDER-FIRE care home which “handed out defective call bells” to residents because they kept ringing for assistance, has received yet another damning report.

In November, the Cambrian News reported that care inspectors found the Bay Nursing Home in Tywyn to be not compliant with regulations put in place to ensure that the care, safety and dignity of the county’s most vulnerable residents were upheld.

On previous visits, inspectors noted that a bag of “generic disposable underwear” was found in a cupboard with no names on them, whilst some one-use disposable underwear had been washed and reused on residents.

The heating was also left on during last year’s sweltering heat wave.

The home, which is owned by JSB Healthcare limited, and is the responsibility of Rajdeep Tutt, had previously faced a severe report in October 2017 and October 2018, although improvements had been made in February 2018.

Unfortunately, little has improved in the Bay Nursing Home’s latest report.

Published on 31 December 2018, the new report found one resident had lost over 5kg in weight since entering the home, residents were often left for over 15 hours without access to water, and that staff were under-trained or under-supervised for their jobs.

According to the CIS inspectors, people in the home were put at “significant risk” of harm to their health and well-being.

Perhaps most damningly, residents actively seeking help would go unaided as their pleas for help would not be heard.

“We received a concern prior to the inspection that two people had been given a defective call bell because they kept ringing for assistance,” noted an inspector in the report.

“We found that the concern raised was to be true.

“During the inspection we saw missing call bells, call bells out of people’s reach and two call bells that did not work leading to delays in people receiving vital assistance and support.

“This is particularly concerning as these people are accommodated furthest away from the main communal areas and unlikely to be heard if they called for help.”

In another observation, an inspector witnessed one member of staff “shout in a person’s ear”, causing the person to jump and push the carer away.

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