A Clarach care home has been praised by inspectors for its “high-quality, person-centred care” in a “warm, welcoming and homely” environment.

Plas Cwmcynfelin care home was visited by Care Inspectorate Wales inspectors in September, and in a report released this month was rated ‘excellent’ – the highest mark – in all four inspection categories of well-being; care and support; environment; and leadership and management.

The home, which provides residential care for up to 53 adults, was described by inspectors as a “well-established care home where people achieve excellent outcomes because they receive highly personalised care and support from a skilled, committed and well-supported staff team.”

“People are treated with dignity and respect and are encouraged to make choices about their daily live,” an inspector’s report said.

“They maintain important relationships, take part in meaningful activities and are supported to achieve their personal goals and aspirations.

“People benefit from an excellent environment that is warm, welcoming and homely that promotes independence, choice and well-being.

“Bedrooms and communal areas reflect individual preferences, and the gardens provide opportunities for relaxation, recreation and meaningful occupation.

“Welsh language and culture are embedded throughout the home and support people to communicate in their preferred language.”

Inspectors found that leaders at the care home are “visible, approachable and provide excellent leadership.”

“They work alongside care staff, promote a positive culture and invest significantly in workforce development.,” the report found.

“Staff receive extensive training and support to develop their skills and careers, which has a positive impact on outcomes for people.

“Robust governance and quality assurance systems ensure the service is continually reviewed and improved.

“Care and support is excellent.

“Professionals, relatives and people living at the home consistently speak positively about the quality of care, communication and leadership.

“The home demonstrates a clear commitment to continuous improvement and delivering high-quality, person-centred care.”