As the former postmistress for Llandysul, Polly Williams is a familiar face in the town.

But she has now swapped the post office for the police station as she takes on the role of public enquiry officer for Dyfed-Powys Police.

Polly is the newest person to join the force’s team of more than 100 volunteers, which range from chaplains and victim support officers to Special Constables and cadets, offering her time to help with queries at the station.

She applied for the role in a bid to help the community of Llandysul, where she has lived and worked for 20 years.

“When I moved here it was a thriving village, but since then we’ve lost the banks and the post office has closed,” she said.

“I wanted to do my bit to help keep Llandysul going, and now I can be a face for people to come and talk to – not everyone wants to speak on the phone or go online.”

Polly will be available between 9am and 1pm on Mondays and Thursdays, and can deal with enquiries from members of the public, police officers and staff in person and over the phone.

She can also take non-urgent reports of crimes, which will be passed on to a police officer or PCSO to deal with. All urgent reports should be made by calling 999.

For more information about becoming a volunteer for Dyfed-Powys Police, go to www.dyfed-powys.police.uk/en/join-us/volunteers/

See this week’s south papers for the full story, available in shops and as a digital edition tomorrow