A debt recovery agency based near Porthmadog has won its sixth industry award this year.

CCI Credit Management Ltd (CCICM) won the UK Credit Services Association (CSA) Collector Accreditation Initiative (CAI) Award on Thursday, 12 September, for the quality of its staff and training in the smaller company category.

At a ceremony in Newcastle, the CSA – which represents over 90 per cent of British credit management companies – recognised that all of CCICM’s registered debt collectors achieved the highest overall, average pass-mark in UK tests.

CAI tests set a benchmark for the industry by annually assessing each collector’s knowledge of compliance, industry rules, regulatory guidance, and the associated legal framework.

A CCICM director, Carl Hackman said: “We continuously invest heavily in compliance and training and receive a lot of positive feedback from clients, regulators such as the Financial Conduct Authority, and the public.

“However, we could only have won this CAI award due to our dedicated and hard-working staff, whose professionalism made it possible.

“Our company mission includes creating a working environment that nurtures talent, develops skills, and provides experience, so empowering, enabling, and retaining staff to perform to their full potential. This will ensure our workforce is the most skilled and best supported in the highly regulated UK credit sector.

“Of course we must remember the CSA, without whom these awards would not be possible and who continuously strive towards delivering best practice in our industry.”

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