A family on holiday in Aberystwyth have expressed disgust at the state of a hotel in the town where they were charged £100 for a night’s stay.

Jim Barraclough and his wife and two children had booked two rooms at the Cambrian Hotel in Alexandra Road as part of a trip to Wales.

But Mr Barraclough described the hotel as “horrible”, saying their accommodation was “dirty” and had birds flying in through a window.

He said that things were so bad that the family checked out the following morning and travelled to New Quay saying that it had “put a dampener on the stay”.

Mr Barraclough said: “It was late when we arrived and we rang around a few hotels and this was the only one with any rooms.

“From the outside it didn’t look inviting, we went inside and paid for our rooms.

“As we went upstairs it was horrible. How they call this place a hotel I don’t know.

“It was a dirty room; there was a fingernail on a towel, no glass in the window and birds flying in and out, cracks in the wall, the toilet was disgusting (see pictures right) and our children’s room doubled up as a fire escape.”

Jayne Fisher who has now refunded the family £75, said: “We are an independent family run business, we advertise as a pub with rooms.

“We are aware that there are parts of the building in need of some TLC and we appreciate that the rooms are not to everybody’s standard, but if such an issue is brought to our attention we deal with it fairly, if given the opportunity to do so.

“We feel this is reflected in the low price, which many customers take advantage of and appreciate.

“We would like to take this opportunity to thank our staff who work really hard and are committed to providing the best experience under the circumstances.”

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