Ceredigion politicians Elin Jones AM and Ben Lake MP have opened their offices to constituents to help with online bus pass renewal.

Miss Jones and Mr Lake have offered to help constituents who need to renew their bus passes, after raising concerns about the change in the renewal process.

As the current Concessionary Travel Passes run out at the end of the year, Transport for Wales have asked pass holders to reapply online.

However, the Plaid Cymru politicians have raised concerns that the process is over-complicated and that applying online rather than via a paper form will exclude many.

Initially, if applicants wanted a paper form, TfW said that applicants needed to call a helpline and were warned the process would take a long time. As a result, when thousands of people visited the website, it crashed under the weight of demand.

However, with the website expected to be back up and running soon, Miss Jones and Mr Lake have offered to help constituents reapply.

Miss Jones said: “Bus pass users have been told that their current passes will be accepted for travel until 31 December 2019, however, after that they will need to have the new pass.

“The application process has been muddled by urging people to reapply online. We know that many over 60s and disabled people may not have internet access or may be unfamiliar with its use.

“To simplify the process, I am offering the support of my office to try and help constituents with the process of reapplying for their bus pass, and Ben Lake is doing the same."

See this week’s south papers for the full story, available in shops and as a digital edition on Wednesday